phone: 540.659.8955

email: info@theicingcakes.com

Event Cake FAQs

THE ICING BAKING CO. © ALL RIGHTS RESERVED

261 Garrisonville Road, Suite 110

Stafford, VA 22554

Is The Icing a licensed bakery? 

Yes, unlike many bakeries, The Icing is licensed and insured.  We have ServSafe certified employees on staff; are inspected and certified by a division of the Virginia Health Department to meet all state and local requirements as a licensed bakery.   We do not have animals or small children in our kitchens and meet or exceed insurance requirements.

Will you cancel my cake? 

No, unlike many bakeries, this is our chosen career. We will not call you the week of your event and cancel. Once our schedule is full we no longer accept any additional orders.   


How much is a custom party cake? 

Custom cakes are just that– custom. Because of that we cannot give a blanket price.  However, give us a call, or send an email!  We just need to know how many people you would like to feed and your theme.  We can help you design a cake; you can send us inspiration to base the design on; or give us your theme and let us run with it!   

What is the difference between a sheet cake & custom cake? 

Custom cakes are centerpiece cakes. They are available in all 32 flavors and can be as elaborate as you would like!   Sheet cakes are 2 layers of cake with one layer of filling.  They are 2 inches tall, iced in buttercream and include basic designs.  

How far in advance should I order my party cake? 

We request a one week notice for party cakes.  However, since we do not freeze our cakes, we recommend ordering as soon as possible. Premium dates fill up fast!   

Do you freeze your cakes? 

No, we custom bake every cake.   

I have heard that fondant tastes bad. Is that true? 

Inexpensive fondant does not taste good.  The white chocolate fondant we use is made for us in France and shipped directly to The Icing.    

Can I order a cake in the shape of my child’s favorite character? 

For licensing reasons we cannot create cakes in the shape of characters.  However, we do offer a complete line of licensed products and can still create a coordinating cake for your event.   

Do you require a deposit? 

Yes, 100$is required at the time of order, the balance is due one week prior to your event.   

Do you accept credit cards? 

Yes, we accept MasterCard, Visa, and American Express.   

Do you offer nut-free, gluten-free, egg free or sugar free cakes? 

No, unfortunately this is not a service we can provide.  Nor can we decorate a cake brought to us.  


What is your cancellation policy? 

Custom cake orders must be finalized (design, head count & flavors) 
one week prior to pick up and cannot be cancelled or changed after that.